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Return Policy PDF Print E-mail

Your happiness is important to us, yet due to the hygiene nature of our products, most of our products must be non-returnable.  Baldinger’s Candy Online Store will provide full refund credit for the purchase price of the items returned, for the following situations: products that are defective or damaged at the time you receive them, products not supplied in accordance with your order (the customer did not order the item number(s) which they received). All returned items must be in the original unit of measure provided originally by the Baldinger’s Candy Online Store to the customer and be in new, sealed, un-used, and resalable condition. All returns must be received back at the Baldinger’s Candy Online Store returns location within 30 days of order placement to qualify for our money back return policy. Orders that are subject to a 30 day defective item replacement warranty and are not available for our money back refund credit include: special order products, products obtained via a discounted quote or accommodation, discontinued products; products that have been personalized or customized, including without limitation, third-party purchase. Additional items in-eligible for return to the Baldinger's Candy Online Store for credit are as follows: items not purchased from the Baldinger's Candy Online Store, refrigerated or temperature controlled products, products that are outdated, shelf-worn, expired, used, opened, have damaged or incomplete manufacturer packaging or are past 30 days from date of order placement; are classified as unsuitable for return to stock and resale as new by the Baldinger’s Candy Online Store, and are therefore in-eligible for return to the Baldinger’s Candy Online Store.  Once the returned items are received at our return location, the customer will be credited for the purchase price of the returned items. The shipping fee will be deducted from the return credit issued.  Any orders that are returned to our returns address without a Baldinger’s Candy Online Store issued return authorization number will be refused delivery at our returns location and will be returned to the sender. If a package is delivered by the carrier to the Baldinger’s Candy designated returns location and Baldinger’s Candy Store was unable to prevent the delivery of the package by the carrier, then the customer who returned the package or product will be charged a return to sender fee. Orders that are returned after 30 days from order placement will also be returned to the sender, and will be charged shipping return to sender fee. All returned items must be in the original unit of measure provided originally by Baldinger’s Candy Online Store to the customer and be in new, un-used, and resalable condition. All returns must be received back at the Baldinger’s Candy Online Store returns location within 30 days of order placement to qualify for our money back return policy.  Unfortunately, we will have to deny your refund if your return is sent back to the Baldinger’s Candy Online Store without a Return Merchandise Authorization (RMA), or if the retail package or product is missing any contents or defaced in any way.

Return Service Fees: Most product returns require a service fee of 20%. Select products such as bulk items require a 25% service fee due to our manufacturer's requirements.) Please understand that when a product is returned, quite a lot of work goes into the return process, and this service fee allows us to keep our retail costs low, and our quality of service levels very high.

DEFECTIVE PRODUCTS
Because each of our wonderful suppliers handle defective items differently, please call us at 724-452-9310, if you encounter any problems with your purchase we will make sure any issues are resolved in a timely manner.

Return Merchandise Authorization via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.

Baldinger’s Candy Online

Phone: 724-452-9310 , 9am-5pm EST.

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

CANCELING OR MODIFYING ORDERS

We process your order immediately in order to ship your items as quickly as possible.

Once an order is sent to the warehouse for processing or has shipped, we cannot make any modifications or cancel your order. You will not be able to make any of the following changes: add items, remove items, change the shipping address, or cancel the order.

 

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